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Newwave POPI Act Compliance Policy

This document outlines Newwave Africa (Pty) Ltd’s (“Newwave Africa”) compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). We are committed to protecting the privacy of our users and handling their personal information responsibly.

1. Definitions

  • Personal Information: Any information relating to an identifiable, living, natural person, including, but not limited to, name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, economic, cultural or social identity of that person.

2. Collection of Personal Information

Newwave Africa collects personal information during the account registration process and may collect additional information depending on the services used. We will only collect information that is necessary for providing our services or that you have consented to us collecting.

Examples of personal information we may collect:

  • Name
  • Contact details (email address, phone number)
  • Billing information
  • Usage data (IP address, browsing history)

3. Purpose of Collecting Personal Information

We collect personal information to:

  • Provide and manage your internet service.
  • Send you important service-related information.
  • Respond to your inquiries and requests.
  • Improve the quality of our services.
  • Comply with legal and regulatory requirements.

4. Disclosure of Personal Information

Newwave Africa will not disclose your personal information to any third party without your consent, except in the following circumstances:

  • To service providers who help us deliver our services (these providers are bound by strict confidentiality agreements).
  • As required by law or court order.
  • To prevent fraud or protect the rights of Newwave Africa or others.

5. User Rights

Under POPIA, you have several rights regarding your personal information. These rights include:

  • The right to access your personal information.
  • The right to rectify any inaccurate information.
  • The right to object to the processing of your information.
  • The right to request the deletion of your information (subject to certain legal obligations).

6. Security Measures

Newwave Africa takes all reasonable steps to protect your personal information from unauthorised access, loss, damage, or misuse. We implement appropriate technical and organisational measures to safeguard your data.

7. Retention of Personal Information

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely destroy or de-identify it.

8. Complaints

If you have any concerns about our handling of your personal information, you may lodge a complaint with the Information Regulator of South Africa.

9. POPI Officer

Newwave Africa has appointed a POPI Officer responsible for overseeing POPIA compliance. You may contact our POPI Officer with any questions or concerns regarding your personal information at [insert email address or contact details].

10. Updates to this Policy

We may update this POPI Act Compliance Policy from time to time. We will notify you of any changes by posting the updated policy on our website.